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Privacy policy

PRIVACY POLICY

Last Updated: August 11, 2026

AZ Tests (“AZ Tests,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.aztests.com, purchase or use our products and testing services, submit a sample for laboratory analysis, communicate with us, or otherwise interact with AZ Tests.

AZ Tests is operated by Avazera. Our online store is hosted through Shopify.

Because some of our services involve laboratory testing and health- or wellness-related information, certain information we collect may be considered sensitive personal information. We take additional care when handling this information.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it as appropriate.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with AZ Tests.

Contact and account information

We may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country or region
  • Customer account information
  • Communications and customer-service inquiries

Order and transaction information

When you place an order, we may collect:

  • Products or tests purchased
  • Order number
  • Purchase amount
  • Billing and shipping details
  • Payment status
  • Discount or promotional information
  • Shipping and fulfillment information
  • Refund, cancellation, or return information

Payments are processed through Shopify and/or authorized payment providers. We generally do not receive or store your complete payment-card number.

Testing and sample information

When you purchase or submit an at-home test, we may collect information necessary to process and provide the testing service, including:

  • Customer or participant name
  • Test type
  • Sample identification or laboratory reference number
  • Sample type, which may include hair, blood, saliva, breast milk, or another specimen depending on the test
  • Sample collection information
  • Age, sex, or other information required for a particular test
  • Relevant medications, supplements, lifestyle information, or other information voluntarily supplied on a test submission or intake form
  • Laboratory measurements and analytical results
  • Personalized test reports
  • Communications regarding your sample or results

This information may reveal information about your health, wellness, biological characteristics, or lifestyle and may therefore be considered sensitive personal information.

We limit the collection of this information to information reasonably necessary to provide the testing service you request.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Time zone
  • Cookie identifiers
  • Pages and products viewed
  • Referring website
  • Search terms
  • Approximate location derived from an IP address
  • Interactions with our website
  • Shopping-cart and checkout activity

We may collect this information through cookies, pixels, tags, log files, analytics tools, and similar technologies.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Ship testing kits or other products
  • Provide sample-collection instructions
  • Coordinate receipt and analysis of samples
  • Provide information necessary to our partner laboratories
  • Match samples with the appropriate customer or laboratory record
  • Generate and deliver laboratory results and reports
  • Communicate with you regarding an order, sample, or test
  • Respond to customer-service requests
  • Maintain customer accounts
  • Process refunds, cancellations, or replacements
  • Detect and prevent fraud, misuse, security incidents, or unauthorized activity
  • Maintain and improve our website, products, testing services, and customer experience
  • Conduct analytics and understand how visitors interact with our website
  • Send marketing communications where permitted by law and in accordance with your preferences
  • Maintain accounting, tax, business, regulatory, and transaction records
  • Establish, exercise, or defend legal rights
  • Comply with applicable laws, regulations, legal processes, and lawful governmental requests

We will not use sensitive testing information for an unrelated purpose without obtaining additional consent where required by applicable law.

3. LABORATORIES, SAMPLE PROCESSING, AND TEST RESULTS

AZ Tests works with third-party laboratories to perform testing services.

To complete a test you purchase, we may provide a partner laboratory with information reasonably necessary to:

  • Identify or track your sample
  • Perform the requested analysis
  • Prepare your results
  • Generate your report
  • Investigate sample-processing or quality-control issues

We seek to limit information provided to laboratories to information reasonably required to perform the applicable service.

Test results may be provided to you and, where authorized by you or otherwise permitted by law, to a healthcare professional or other individual acting on your behalf.

We do not authorize laboratories or service providers to use identifiable test information for their own unrelated marketing purposes.

4. BIOLOGICAL SAMPLES

Biological specimens submitted for testing are used for the testing and related quality-control purposes necessary to provide the requested service.

After laboratory analysis has been completed, samples are disposed of in accordance with the applicable laboratory's biological-specimen disposal procedures and requirements.

Retention periods for samples may vary depending on the laboratory, test type, quality-control requirements, applicable accreditation standards, and legal requirements.

5. DE-IDENTIFIED AND AGGREGATED INFORMATION

AZ Tests may use information that has been anonymized, aggregated, or de-identified for legitimate purposes such as:

  • Quality assurance
  • Laboratory quality control
  • Service improvement
  • Statistical analysis
  • Research and development
  • Understanding testing trends
  • Improving educational information and reporting

Where information is used for these purposes, we seek to remove or limit information that directly identifies an individual.

We do not attempt to re-identify information that has been properly anonymized or de-identified except where reasonably necessary to verify the effectiveness of our privacy or security measures or where otherwise permitted by law.

6. WHEN WE SHARE PERSONAL INFORMATION

We do not disclose personal information except as reasonably necessary to operate our business, provide the services you request, or as otherwise permitted or required by law.

We may disclose personal information to:

Shopify and ecommerce providers
Our website and online store are powered by Shopify, which processes certain customer and transaction information to provide ecommerce functionality.

Partner laboratories
We share information necessary to process samples, perform laboratory testing, and prepare results.

Payment processors
Payment providers process transactions and payment information.

Shipping and fulfillment providers
We may share your name, shipping address, telephone number, email address, and other information reasonably necessary to ship products or samples.

Technology and business service providers
We may use companies that provide hosting, email, communications, customer support, analytics, information technology, cybersecurity, fraud prevention, accounting, and related services.

Analytics and advertising providers
Where enabled and permitted by applicable law, we may use analytics or advertising services such as Google or other advertising platforms to understand website activity, measure advertising performance, or present relevant advertising.

Professional advisers
Information may be provided to lawyers, accountants, insurers, auditors, consultants, or other professional advisers where reasonably necessary.

Legal and regulatory purposes
We may disclose information if reasonably necessary to comply with applicable law, a court order, subpoena, regulatory request, law-enforcement request, or other lawful process, or to protect our customers, business, property, or legal rights.

Business transactions
Personal information may be transferred in connection with a proposed or completed merger, financing, acquisition, restructuring, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and privacy protections.

7. WE DO NOT SELL TEST RESULTS

AZ Tests does not sell identifiable laboratory test results or identifiable health- or wellness-related testing information for monetary consideration.

We also do not rent identifiable test results to advertisers.

Certain analytics or advertising technologies used on ecommerce websites may constitute “sharing” or a “sale” under the broad definitions used in certain jurisdictions, even where no money is exchanged. Where applicable law gives you the right to opt out of such activities, we will provide an appropriate mechanism for exercising that right.

8. MARKETING COMMUNICATIONS

If you subscribe to marketing emails or otherwise consent to receive promotional communications, we may send information about products, new tests, promotions, educational content, or other AZ Tests updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an existing order, sample, account, payment, or test result.

9. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate and improve our website.

These technologies may be used for:

  • Shopping-cart and checkout functionality
  • Customer authentication
  • Remembering preferences
  • Website security
  • Fraud detection
  • Website performance
  • Analytics
  • Marketing attribution
  • Advertising, where permitted

Some cookies are necessary for the website to function and cannot reasonably be disabled through our website.

Other cookies or tracking technologies may be subject to your consent depending on your location.

You may also control cookies through your browser settings. Blocking certain cookies may affect the functionality of the website, including shopping-cart, login, or checkout functionality.

Where available, you may use our cookie banner or privacy-preference tools to manage your choices.

10. INTERNATIONAL AND CROSS-BORDER PROCESSING

AZ Tests serves customers in Canada and other countries.

Some laboratories and service providers we use may process or store personal information outside your province, territory, or country, including outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, government authorities, regulators, or law-enforcement agencies in accordance with applicable law.

We remain responsible for personal information under our control and take reasonable steps to use service providers that maintain safeguards appropriate to the sensitivity of the information being processed.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or business requirements.

Retention periods may vary depending on the type of information.

For example, we may retain:

  • Order and transaction records for accounting, taxation, fraud-prevention, and legal purposes
  • Customer communications for support and dispute-resolution purposes
  • Laboratory reports and associated records where reasonably necessary to provide access to results, maintain testing records, address quality-control matters, or meet legal or contractual requirements

When identifiable personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it.

A request for deletion may not result in deletion of all records where retention is necessary or permitted for legal, tax, accounting, laboratory quality-control, dispute-resolution, fraud-prevention, or other legitimate requirements.

12. SECURITY

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss or theft
  • Misuse
  • Alteration
  • Destruction

Access to sensitive testing information is limited to individuals and service providers who reasonably require access to perform their duties or provide the requested service.

No electronic storage or transmission system can be guaranteed to be completely secure. If we become aware of a privacy or security incident, we will investigate and take appropriate steps, including providing notifications where required by applicable law.

13. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to certain uses of personal information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Request portability of certain information
  • Opt out of certain marketing or advertising activities
  • Make a complaint regarding our privacy practices

Some rights are subject to legal exceptions.

For example, we may need to retain certain transaction, laboratory, security, regulatory, or legal records even after receiving a deletion request.

Withdrawing consent to information necessary to perform a test may prevent us from completing the requested testing service.

We may request information reasonably necessary to verify your identity before responding to a privacy request.

14. CHILDREN AND MINORS

Purchases and accounts should be created by individuals who have reached the age of majority in their jurisdiction or by a parent or legal guardian acting on behalf of a minor.

Where a testing service involves a minor, the parent or legal guardian is responsible for ensuring that they have appropriate authority to provide the minor's personal information and biological sample and to consent to the requested testing.

Individual tests may have additional age or eligibility requirements.

If you believe personal information concerning a child has been provided to us without appropriate authorization, please contact us.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, resources, payment services, social-media platforms, or other services.

We do not control the privacy practices of independent third parties. Information you provide directly to those organizations is governed by their respective privacy policies.

We encourage you to review the privacy policies of third-party services before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, service providers, or applicable legal requirements.

The updated Privacy Policy will be posted on this page and the “Last Updated” date will be revised.

Material changes will be communicated in an additional manner where required by applicable law.

17. PRIVACY QUESTIONS, ACCESS REQUESTS, AND COMPLAINTS

If you have questions about this Privacy Policy or our privacy practices, would like to request access to or correction of your personal information, or would like to make a privacy complaint, please contact:

AZ Tests 
Unit 200 – 55 Village Centre Place
Mississauga, Ontario L4Z 1V9
Canada

Email: info@avazera.com
Phone: +1 (647) 793-1400

We will investigate privacy concerns and respond in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may also have the right to make a complaint to the privacy or data-protection authority responsible for your jurisdiction.

For Canadian privacy matters, information about privacy rights and complaints is available from the Office of the Privacy Commissioner of Canada.